Alpha Progress Online Store User FAQ

1. Should I register before purchase?

You can place an order without registering an account as a guest check out only.

You’re recommended to register an account before your purchase as it eases your future trace of your order, retain your cart items & wishlist your favourite items.

2. How to register an account?

You may click on the Account icon and sign up.

3. I can not find an item. What should I do?

Go to contact us page leave down your email & message or email to online@alphaprogress.com.my

4. What is the ordering process like?

Step 1: Search products and selecting colour and packing size.

Step 2: Add selected product into shopping cart.

Step 3: Proceed to check out and complete your payment by selecting the preferred payment method.

5. What payment methods can I select?

We support Master, Visa Credit, Debit Card, Online Banking (FPX), selected E-wallet payment methods & direct bank-in. No support for cash on delivery and partial payment.

Trusted payment gateway provider: iPay88

6. Is the payment process secure?

All the transaction payment detail is securely encrypted end-to-end via payment gateway provider: iPay88

For more information you may visit: https://www.ipay88.com/

7. How long is my order ready for self-pickup?

Your order will be ready within 2-3 working days, once the order is ready we will notify you via email.

8. How long will delivery take?

For West Malaysia, delivery time will be 2 to 5 working days after the order is processed. For East Malaysia, delivery time will be 7 to 10 working days after the order is processed.

9. Where shall I check the order status?

Go to “Account” & “My Orders”, Status will be shown in your Order Detail. For delivery, once the order is “Processed” we will notify tracking no. in your email.

10. How should I apply promo code?

All customer can fill in the promo code during checkout at “promo code field”

11. Am I able to exchange, return & refund my product after making payment?

All return & refund requests will be subject to term & conditions. You are recommended to read our policy before making a purchase.
Return & Refund Policy | Alpha Progress

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